FAQs

Why is speaking up so important? This is YOUR session – and the experience all yours. Your therapist wants you to enjoy every minute and benefit as much as possible from the time you spend with them. If you would like anything changed – the pressure, areas worked, position, temperature, music, etc… speak up! You will not hurt your therapists’ feelings by asking for something that will make you feel more comfortable.

In general, there are a few conditions that would prevent you from getting a massage. Of course, do not schedule an appointment if you are feeling unwell, have a fever, cold, or a skin condition that is contagious. The first trimester of pregnancy is generally considered off-limits for massage, as are active chemotherapy or other intensive medical treatments. If you have a serious medical condition and you are unsure if a massage would be safe for you, massage therapists will recommend that you speak with your primary care provider to get approval first.

Your massage therapist should require you to fill out a health history form. They may also ask more in-depth questions to establish which areas you would like focused on, or if there are any specific conditions needing to be addressed. It is important to list all health concerns and medication so that your therapist can adapt your session to your specific needs without causing any harm. It is also important to specify any allergies so that your therapist may adjust the oil or cream being used during your visit.

In general, massages should not hurt. In fact, if you are in pain during a massage, this may cause your muscles to seize up, making the relaxing effects more difficult to achieve. If the pressure is too intense, speak up immediately so your therapist can adjust.  Certain techniques may result in soreness during the days following a massage, similar to that of a great workout, but in general, you should not have pain during or after your massage.

Some people enjoy having a conversation during their massage but keep in mind, the treatment is all about you releasing your tensions and enjoying the experience.  Regardless of your choice, be sure to speak up during the massage if there is anything you’d like adjusted (temperature, pressure, music, etc).

This is by far the BEST compliment to the therapist.  It is very common for guests to fall asleep during their massage, it means you trusted your therapist enough to completely relax and that they have done their job by putting your nervous system into parasympathetic mode for total rejuvenation.

Rest assured, massage therapists have seen and felt it all! Please do not feel uncomfortable or embarrassed. Your massage therapist is focused on creating a relaxing and therapeutic experience for you, and you cannot relax if you are anxious about your body’s appearance. If anything, your therapist may be able to make product or technique recommendations to help alleviate any conditions that may be bothersome to you.

Individual preference varies, so for most it depends on your pain, physical needs, emotional needs, and of course, budget. Receiving a massage regularly has the most benefit; this can be as often as weekly or monthly. 

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our Spa therapists love what they do, and your tip may reflect your appreciation for their service.  For most people, this ranges from 15-25% depending on their level of satisfaction with their treatment.